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One of my favorite client stories is one of those “problem client” stories. What do you do with a client that won’t follow any normal office protocols, insists that you work for less money, and doubts your capabilities the whole time? The answer is one that I didn’t quite see coming.

Why do people resist change? That’s easy: It’s only natural to resist something we believe may negatively impact our jobs or careers. We also fear failing at change. However, company leaders need the courage to do what’s best even if it’s scary.

I often talk about my dislike for manual tasks that interfere with highly-skilled work, are subject to human error, and keep businesses from evolving and staying competitive. If we aren’t adapting our business to available technology that eliminates the manual input part and improves speed and accuracy, we’re going to get left in the dust. … Continue reading “We Are Not Data Input Monkeys (with Apologies to Monkeys)”